Cancellation Policy

OUR The withdrawal period is 14 calendar days during which you can express your wish to return. Once the request has been received and validated, you have a further 14 days to return the item(s) concerned.

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, contact us at the following address: hello @lacassanova.com.

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at hello@lacassanova.com .

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them so they will know you’ve returned their gift.

Shipping
To return your product, please contact us at the email address hello@lacassanova.com to find out the practical arrangements.

You may be responsible for the cost of returning your item. In this case, the cost is non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.