Delivery and returns
DELIVERY
Belgium:
Packages will be delivered between 2 and 5 business days.
Home delivery in Belgium at a rate of €4.95 .
France, Luxembourg, Netherlands, Germany:
Home delivery at a rate of €9.95.
Other European countries:
Home delivery at a rate of €19.95.
RETURNS
You have a withdrawal period of 14 calendar days during which you can express your wish to return. Once the request has been received and validated, you have a further period of 14 days to return the item(s) concerned to us.
To request a return, you can contact us via hello @lacassanova.com or complete the withdrawal form available under the following link: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf
If your return is eligible, we will send you a return shipping label. Items returned without a prior return request will not be accepted.
- Return costs Belgium: €9.95 incl. VAT
- Return costs France, Luxembourg, Netherlands & Germany: €14.95 incl. VAT
- Return costs for other European countries: to be determined with the delivery service
The refund will be made upon receipt of the return.